Our homeopath Yvan and naturopath (Natacha) offer consultations in private offices on-site or remotely by Skype/Facetime/Zoom or by telephone.

The cost of an hour-long consultation is $85, plus taxes.

For a first consultation, you must complete our health questionnaire which you find here.

For our cosmetic face care with Virginie, you also have to make an appointment.

Make an appointment

No questions asked.

Our delivery service is ultra-fast. You receive your parcel the next day, or the next business day, in Canada and in less than a week in the United States.

Shipping costs* Quebec and Ontario: $8.95 or free for orders of $75 and more before taxes.

Newfoundland and Labrador and the 3 Canadian territories: $18

Other Canadian provinces: $11

United States: $16

European countries: The price will be calculated according to your address for a weight of 500g and less. If your package weighs more, we will contact you for the difference. Note that customs fees (usually 20%) will be charged to you in your country before having access to the package.

* unless exception in which case we will contact you before shipping

WHAT PERSONAL INFORMATION DOES NATERRO REQUIRE AND WHY?When you make an on-line purchase, Naterro needs to know your name, the delivery address, your email address, your telephone number and your credit card number and its expiry date. This information allows us to process and track orders. No credit card information is saved by the Naterro's servers.IF I

BUY ON LINE THROUGH NATERRO'S INTERNET SITE, WILL I RECEIVE ALL KINDS OF PROMOTIONAL OFFERS FROM NATERRO OR FROM VARIOUS COMPANIES I MAY NEVER HAVE HEARD OF?No. Naterro's advertisers and/or partners can never access your personal information. Furthermore, Naterro promises not to sell, rent or exchange its customer lists. However, if you indicate that you are prepared to receive such promotional information, Naterro could, on occasion, send you information about its site or products that is likely to interest you.

DOES NATERRO USE "COOKIES"?Yes. The use of "cookies" or "witnesses" on Internet sites has become the rule rather than the exception, and most browsers are programmed to accept them. Witnesses record visit-related information in a small file stored on your hard drive. This information is then used by Naterro to simplify your shopping and your navigating. Witnesses store information related to your "travels" on our site. They do not have the required capability to gather other information on your hard disk.

CUSTOMIZED SERVICE... BECAUSE YOU ARE UNIQUE PICKING ERROR
In the case of an error on your order by Naterro, contact us immediately by email at labo@naterro.com. Naterro will provide a return label to the customer for the items' return. The customer must return the product as quickly as possible, in perfect condition for resale and in the original packaging, duly sealed with a copy of the original invoice. The product must be returned in a protected package (if possible, use the same original box) to limit damage during transportation. The returns authorization number must be clearly indicated on the package. Naterro agrees to pay transportation fees for product's return and return of the product initially ordered. The new product will not be shipped until the original product is returned to Naterro.

EXCHANGES AND REFUNDS
No open product or product with broken, punctured or damaged seal will be accepted for exchange or refund, without prior written agreement between the client and Naterro. The customer has thirty (30) business days, from the reception date registered by the carrier, to request a return authorization. Any request for return must be made to Naterro by email at labo@naterro.com. The return is at the customer's expense for shipping cost. The return authorization number must be clearly written on the package. The products must be returned to Naterro in perfect condition for resale in their original condition, duly sealed with a copy of the original invoice. The return must be by a registered carrier, providing tracking number and insurance for the product's value.In case of a refund, within 48 hours following the parcel's receipt by Naterro the amount paid for products and taxes will be credited based on the original method of payment,. A confirmation will be sent by email to the client. The transaction on the credit card statement may take up to 48 to 72 hours following the refund by Naterro. No delivery charges will be credited.In case of returned orders to Naterro from outside of Canada, taxes and customs fees will be charged at Canadian border. The customer will be required to pay the customs fees and taxes. The amount of these taxes and customs fess will be deducted from the refund.For a product exchange, the customer must pay delivery charges to send it back to Naterro.

UNCLAIMED OR REFUSED PARCEL
If a package is unclaimed by the client, the carrier will automatically return it to Naterro. The package refused by the customer upon delivery will also be returned to Naterro. The customer must contact Naterro for a refund, according to the terms in the "Exchanges and Refunds" section. Depending on the reason for refusal or unclaimed package, return fees charged by carrier may be charged to the customer. In the case of free delivery, Naterro reserves the right to charge these costs to the customer who refuses or didn't claim the package.

ORDER MODIFICATION
To change a confirmed and paid order, client must contact Naterro as soon as possible, at labo@naterro.com. The email must provide the order number and modification request. In case the order has already been processed and shipped, no modification will be made. Naterro will notify the client by replying to the email.

ORDER CANCELLATION
A full reimbursement will be made to a client who decides to cancel an order if it is not yet shipped by Naterro. Therefore, the client must contact Naterro as soon as possible, at labo@naterro.com. The email must provide the order number. No cancellation can be made for any orders shipped and handed over to the carrier. Naterro will notify the client by replying to the email. If the cancellation request is too late, please refer yourself to “unclaimed or refused parcel” section.

NEWSLETTER
Subscribe to receive our Newsletter which includes health tips as well as information on our specials and new products, see our BLOG for a great overview.